Delivery

Processing time

WE OFFER FREE SHIPPING WITHIN THE UK

The time to prepare an order for dispatch varies. personalised items take 2-3 days and my one off items take 1-2 days once payment is confirmed.

Estimated Delivery Times

1-5 days from dispatch dependant on courier demands at point of dispatch.

 

International Shipping

We offer an international standard not tracked service at an extra cost of £5.00. Delivery is within 10 days but it can take longer. If not received after 30 days please get in touch.

Gail Cooper Designs is not responsible for import duty/tax, it is the buyer's responsibility. Please bear this in mind when placing an order.

Returns and Exchanges

Please contact me if you have any problems with your order

 

I will gladly accept returns, however I cannot exchange one off items because of the nature of the item, it being the only one available for sale.

Conditions of Return

Buyer is responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We reserve the right to refuse to exchange or refund items that are not returned within 14 days of delivery.

 

Cancellations must be made within 14 days of ordering and items must be returned in original packaging within 14 days of receipt.

Please contact me if you have any problems with your order.

 

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